Terms & Conditions
We strive to ensure security, integrity and privacy of personally identifiable information of customers. We guarantee that any personal information that you provide during the registration and checkout process is kept confidential and is solely used for the purpose of processing your order. The information entered on our site will not be disclosed to any external organizations or third parties.
After placing an order you will receive an email confirming the details of your purchase. Orders may be cancelled at any time due to an inability to authorize a payment, insufficient stock, suspicion of fraudulent intent or any other reason deemed appropriate by Couture de Nuit. If a cancelled purchase has already been charged to the customer’s credit card, we will refund a credit to the account in the same amount within 7 business days.
Returns and exchanges.
The items may be refunded or exchanged in their original condition, with all tags and packaging if you receive a product that has a manufacturing fault or does not correspond your order within 14 days of receipt. This 14 day period starts from the date the goods have been signed for and delivered.
We will not accept returns on lingerie and accessories that have been worn or returned in a spoiled condition.
Please contact us via email firstname.lastname@example.org to get the return instructions.
All refunds will be processed as soon as the returned item has been received by Couture de Nuit.
Customs duties, fees and taxes.
As all our products are manufactured in Spain and sent from Barcelona, there are no import duties within European Union and the UK. Import charges of other countries are not included in the item price.
Please check with your country’s customs office to determine what these additional costs will be prior to purchasing our products. We are not responsible for orders not accepted due to failure to pay duties and taxes. International shipping, duty and taxes are not refundable in the event of the return.
All the prices shown on our website to EU and UK customers include the VAT.
A virtual gift certificate valid for 1 year. The certificate can be used multiple times if the order total is less than the certificate amount.
To redeem the certificate enter the received code in the promo code field during the checkout.
Couture de Nuit funds UNICEF to help children and families who became the war victims in Ukraine for every item purchased with a gift certificate.
All the texts and photos on this website belong to Couture de Nuit. We reserve the right to modify the information on this site and the services and products described there in anytime without notice.